{"id":27515,"date":"2020-05-28T14:53:44","date_gmt":"2020-05-28T14:53:44","guid":{"rendered":"https:\/\/dev.mtelehealth.com\/?p=27515"},"modified":"2020-05-28T14:53:44","modified_gmt":"2020-05-28T14:53:44","slug":"covid-19-telehealth-program-invoice-frequently-asked-questions","status":"publish","type":"post","link":"https:\/\/drmiltie.com\/at-home-testing\/covid-19-telehealth-program-invoice-frequently-asked-questions\/","title":{"rendered":"COVID-19 Telehealth Program Invoice Frequently Asked Questions"},"content":{"rendered":"\n

GENERAL INFORMATION<\/u><\/a><\/h4>\n\n\n\n
  1. What do I need to do to seek reimbursement for eligible expenses incurred under the COVID-19 Telehealth Program?<\/strong>

    You must first pay the vendor or service provider for the costs of the eligible services and\/or connected devices received before requesting reimbursement for those costs from the COVID-19 Telehealth Program.  The COVID-19 Telehealth Program will not directly pay a health care provider\u2019s service providers or vendors.  After you have received the eligible services and\/or connected devices and paid the vendor or service provider, you must then submit requests for reimbursement on at least a monthly basis to the FCC.  If you received and paid for non-recurring services, you can invoice for those services in one monthly invoice.

    To seek reimbursement, you must invoice the FCC using the     Invoice Processing Platform<\/a> <\/strong>(IPP), which is part of the U.S. Department of the Treasury’s Bureau of Fiscal Services.  There you should upload the Request for Reimbursement Form<\/a> <\/strong>and documentation of payment, such as invoices and other supporting documentation, as attachments to that form.

    If you are a funding recipient that received a funding commitment on behalf of other eligible health care provider sites, you must also submit a Letter of Authorization<\/strong> (see     sample<\/a>) from participating eligible health care providers authorizing you to accept disbursements on the behalf of those sites.  Any funding received by an entity that submitted an application and received a funding commitment on behalf of other eligible health care provider sites shall reimburse the health care provider sites for their respective costs incurred under the COVID-19 Telehealth Program.

    Additional information, including     Instructions to the Request for Reimbursement Form<\/a>, can be found at the FCC’s COVID-19 Telehealth Program Invoices and Reimbursements page<\/a>.
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  2. How do I access or login to the IPP?<\/strong>

    After you receive your notification of COVID-19 Telehealth Program funding from the FCC, you should receive two emails from the IPP (from this email address:     stls.ipphelpdesk@stls.frb.org<\/a>).  These emails will notify you of your access to the IPP Collector module.  The first email contains your IPP User ID.  The second contains your temporary password.  Please use these to login to the IPP for the first time.
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  3. I haven\u2019t received an e-mail from IPP regarding steps to enroll in the platform.  What should I do?<\/strong>

    If you do not receive the emails from the IPP with you User ID and temporary password (as mentioned in the answer to the question above), please check your email spam folder or check with your organization\u2019s IT administrator to see if the emails may have been blocked by system settings.  If you still are unable to locate the email, or if you have other questions about the IPP site, please contact the IPP Customer Support Helpdesk via email:     IPPCustomerSupport@fiscal.treasury.gov<\/a> or by phone: (866) 973-3131.  Telephone support for the IPP is available Monday through Friday from 8:00 am to 6:00 pm ET. 
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  4. If <\/strong>I did not submit the COVID-19 Telehealth Program Application on behalf of my organization, will I receive the emails to enroll in IPP?<\/strong>

    The contact person for your organization that was listed on your application and funding commitment letter will be sent the IPP enrollment emails.  However, your organization may already be enrolled in the IPP.  If so, the Commission will notify you by email of the name of the IPP Administrator for your entity if your IPP Administrator is not the same person that submitted a COVID-19 Telehealth Program application on behalf of your organization.

    The Identified Administrator is the designated person in your organization who can access the IPP and submit invoices.  If you would prefer that a different person or persons have the responsibility for submitting the funding recipient\u2019s COVID-19 Telehealth Program invoices, your IPP Administrator can set up IPP access for this person(s).

    If the Identified Administrator is no longer in the position that required them to be the IPP Administrator but is still with your organization, they should add new IPP Administrators (at least two are recommended).  The IPP Help Desk can assist with the transfer of the IPP Administrator role to another person. 

    Telephone support for the IPP is available Monday through Friday from 8:00 am to 6:00 pm ET.  Any questions regarding IPP enrollment, may be directed to the IPP Customer Support Helpdesk via email:     IPPCustomerSupport@fiscal.treasury.gov<\/a> or by phone: (866) 973-3131.<\/li><\/ol>\n\n\n\n

    LETTER OF AUTHORIZATION AND REQUEST FOR REIMBURSEMENT<\/u><\/strong><\/a><\/h4>\n\n\n\n
    1. When does a Letter of Authorization need to be filed?<\/strong>

      Applicants that received a funding commitment on behalf of other eligible health care provider sites must have a Letter of Authorization (see       Sample Letter of Authorization<\/a>) on file in order to receive reimbursement for those sites. The Letter of Authorization should be uploaded with the first monthly invoice submission to the IPP.  The Letter of Authorization only needs to be uploaded once; thereafter, the FCC will have it on file for use in reviewing future reimbursement requests.  We strongly encourage you to use the FCC\u2019s sample Letter of Authorization<\/a>.  If not, your Letter of Authorization, at a minimum, must contain the required authorizations provided in the FCC\u2019s sample Letter of Authorization for your health care provider sites.
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    2. Where do I find the Request for Reimbursement Form and the Letter of Authorization?<\/strong>

      Here are links to the       Request for Reimbursement Form<\/a>, Instructions to the Request for Reimbursement Form<\/a>, and the Sample Letter of Authorization<\/a>.  Additional information on invoicing and reimbursements can be found on this page and at the FCC’s COVID-19 Telehealth Program Invoices and Reimbursements page<\/a>. 
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    3. Which location should be listed as the service or delivery location for eligible services and connected devices provided to patients, or used by our health care professionals to provide telehealth services outside of the health care providers\u2019 brick and mortar location?<\/strong>

      The eligible health care provider site for which the eligible connected devices or services were purchased must be listed as the service or delivery location.  You must not list individual patient addresses or non-brick and mortar sites where telehealth services are being provided as the service or delivery location.<\/li><\/ol>\n\n\n\n

      ELIGIBILITY OF SERVICES AND CONNECTED DEVICES<\/u><\/a><\/h4>\n\n\n\n
      1. How do I know what expenses are eligible for reimbursement under the COVID-19 Telehealth Program?<\/strong>

        General guidance regarding eligible services and\/or connected devices can be found on the         FAQs for the COVID-19 Telehealth Program<\/a> – see questions 26-30.

        COVID-19 Telehealth Program<\/a> funding will provide eligible health care providers support to purchase telecommunications, information services, and connected devices necessary to provide telehealth services to patients in response to the coronavirus pandemic.  The Program will fund only devices (e.g., pulse oximetry, blood pressure monitoring devices, etc.) that are themselves connected, and will not fund unconnected devices that patients can use at home and then manually report the results to their medical professional.  Connected devices may include devices with Bluetooth or Wi-Fi connectivity, including devices that connect to a consumer\u2019s phone, for example.  Devices for which funding is requested must be integral to patient care. 

        Funding will not be provided for personnel costs (including but not limited to costs for IT staff, project managers, or medical professionals), marketing costs, administrative expenses, or training costs. 

        Connected devices purchased on or after March 13, 2020 are eligible for support.  For eligible recurring services, funding will be provided for the period of March 13, 2020 through September 30, 2020.  Existing services that were not purchased to respond to the coronavirus disease are not eligible for funding. 

        Examples of eligible services and connected devices that COVID-19 Telehealth Program applicants may seek funding for include:<\/li><\/ol>\n\n\n\n