J.D. Power’s 2020 Telehealth Satisfaction Study identifies 10 key performance indicators that providers should use to ensure patient satisfaction. By Eric Wicklund October 09, 2020 – One of the challenges of creating a sustainable telehealth platform is figuring out what to measure and how to measure it. While clinical outcomes and changes to provider workflows are on the […]
The COVID-19 pandemic has led to new rules and expectations for clinical trials. Following guidance from federal agencies, institutions such as UT Southwestern adjusted clinical trial operations. To protect patient safety, changes such as utilizing remote consents, conducting telehealth study visits, and shipping oral study treatment to patients’ homes have streamlined the clinical trial participation […]
This week, the comment period closed for the calendar year 2021 (CY21) Physician Fee Schedule (PFS) proposed by the Centers for Medicare & Medicaid Services (CMS). The PFS is an annual rule-making process through which CMS identifies codes and payment rates to be used to reimburse Medicare Part B physician services in the following calendar year. The […]
In response to the COVID-19 pandemic, state Medicaid agencies have temporarily expanded their telehealth coverage and reimbursement policies in varying degrees. States, providers, advocates and families recognize the important role that telehealth has played in maintaining access to care during the pandemic and are now turning to the difficult work of evaluating which components of […]
The COVID-19 pandemic was a real turning point, not only for people, but also for businesses across the world. Organizations had to change their operating models overnight and adapt to new ways of working to ensure business continuity and to manage the demands of the pandemic. Organizations, especially in the most impacted sectors like healthcare, […]
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As the COVID-19 pandemic continues across the United States, states, payers, and providers are looking for ways to expand access to telehealth services. Telehealth is an essential tool in ensuring patients are able to access the healthcare services they need in as safe a manner as possible. In order to provide our clients with quick and […]
To ensure telehealth provisions lifted during the COVID-19 pandemic become permanent, U.S. Reps. Robin Kelly, D-Ill., and Anna Eshoo, D-Calif., are focusing on broadband access and Medicare reimbursement initiatives, according to NextGov. Three details: 1. The lawmakers said that HIPAA relaxations enacted during the public health emergency, including allowing telehealth visits over platforms such as Zoom […]
A new J.D. Power survey showed that patient satisfaction scores for telehealth reached 860 on a 1,000-point scale. By Sara Heath October 07, 2020 – Telehealth is one of the top health sectors yielding a high patient satisfaction score, but just about half of patients are still citing some barriers to virtual care access, according to the J.D. Power 2020 […]
PHOENIX (3TV/CBS 5) — Mayo Clinic Hospitals are using technology to make sure those fighting coronavirus at home have some extra oversight from heath care professionals Mayo Clinic first started this program several years ago to help treat patients with chronic conditions like diabetes or congestive heart failure. But when the pandemic hit, they used that […]
Today, the Partnership to Advance Virtual Care (the “Partnership”) submitted comments in response to the CY 2021 Medicare Physician Fee Schedule [CMS-1734-P] proposed rule. As a leading coalition representing stakeholders advancing telehealth priorities, the Partnership’s comments urge the Centers for Medicare & Medicaid Services (CMS) to extend and make permanent certain flexibilities issued in response to the […]
Reps. Robin Kelly, D-Ill., and Anna Eshoo, D-Calif., view telehealth services as a key tool to promote equity in health care post-pandemic Two House lawmakers active in tech policy on Monday outlined how to transition telehealth services used widely during the pandemic into permanent tools capable of reducing health care disparities in the U.S after […]
A new study out of Johns Hopkins finds that primary care visits and health and wellness check-ups have dropped during the coronavirus pandemic – and telehealth isn’t helping. By Eric Wicklund October 05, 2020 – While telehealth use has skyrocketed during the coronavirus pandemic, not everyone has made the jump to virtual care – and that could be […]
Patient satisfaction was high even before the pandemic, and anesthesiologists say 50% of visits could be virtual. Jeff Lagasse, Associate Editor Patients who saw a pain medicine specialist via telehealth saved time and money and were highly satisfied with their experience, even before the COVID-19 pandemic, according to a study being presented at the Anesthesiology 2020 annual meeting. […]
